Privacy Policy

Welcome to pkr998 ("pkr998", "we", "us" or "our"), an English-language online gaming information platform accessible at https://pkr998.cam. This Privacy Policy describes how pkr998 collects, processes, stores, uses and protects personal data relating to visitors and registered users (collectively "you" or "User") of the Platform.

pkr998 is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. We have drafted this Privacy Policy in plain, professional English so that Users across Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — can clearly understand their rights and our obligations.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of your agreement with pkr998.

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transfer or deletion.
• "Data Controller" means pkr998, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of pkr998 in accordance with documented instructions.
• "User" / "you" means any individual who accesses or uses the Platform, whether or not they have registered an Account.
• "Account" means the registered user profile created by a User on the Platform.
• "Cookies" means small text files placed on your device by the Platform or third-party services for the purposes described in Section 10.
• "Platform" means the pkr998 website, its subdomains, mobile-optimised versions and any associated applications or services.
• "Applicable Laws" means all data protection, privacy and related legislation applicable to pkr998's operations and/or applicable to you in your jurisdiction.

pkr998 collects the following categories of personal data, depending on how you interact with the Platform:

pkr998 does not collect sensitive personal data such as financial account numbers, payment card details, health information, biometric data or government-issued identity document numbers. We also do not collect Urdu-language data specifically — the Platform is an English-language resource.

We collect personal data through the following methods:

• Direct interactions: Data you voluntarily provide when registering an Account, completing a support enquiry, or engaging with any interactive feature of the Platform.
• Automated technologies: Technical and Usage Data collected automatically when you visit the Platform, through server logs, cookies, pixel tags and similar technologies. See Section 10 (Cookies & Tracking) for full details.
• Third-party analytics providers: Aggregated, anonymised usage statistics provided by analytics services we engage to understand Platform performance and user behaviour. These providers are contractually restricted from using your data for their own independent purposes.

We do not purchase personal data from data brokers, social media platforms or third-party list providers. We do not receive personal data about you from third-party gaming operators referenced on the Platform.

pkr998 processes your personal data only where a valid legal basis exists. The following bases apply to our processing activities:

• Contractual necessity: Processing required to perform the agreement between you and pkr998 — for example, operating your Account and delivering Platform features you have requested.
• Legitimate interests: Processing necessary for pkr998's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, Platform security, internal analytics and service improvement.
• Consent: Where we rely on your consent for specific processing activities — such as optional marketing communications or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Legal obligation: Processing necessary for compliance with a legal obligation to which pkr998 is subject under applicable law.

pkr998 uses your personal data for the following purposes:

• Account management: To create, maintain and administer your Account, verify your identity and enable you to access Account features.
• Platform delivery: To present Platform content in the most effective manner for your device, preferences and location.
• Customer support: To respond to your enquiries, complaints and requests through our Live Chat and email channels.
• Security and fraud prevention: To detect, investigate and prevent fraudulent, abusive or harmful activity on the Platform, and to protect the rights and safety of pkr998 and other users.
• Analytics and improvement: To understand how users interact with the Platform, identify areas for improvement and develop new features and content — using aggregated or anonymised data wherever possible.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from authorities and enforce our Terms & Conditions.
• Communications: To send you service-related notifications (such as changes to this Privacy Policy or these Terms) and, where you have consented, optional communications about Platform updates and gaming content.

pkr998 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

pkr998 does not sell, rent or trade your personal data. We may share your data only in the limited circumstances described below:

• Service providers and processors: Carefully vetted third-party providers who assist us in operating the Platform — including hosting infrastructure, analytics services, live chat software and email delivery providers. All such providers are bound by data processing agreements that restrict their use of your data to the services they provide to pkr998.
• Legal and regulatory authorities: Where we are required by law, court order or lawful authority to disclose personal data, we will comply with such obligations while notifying you to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of all or a material part of pkr998's assets, personal data held by pkr998 may be transferred to the successor entity, subject to equivalent privacy protections.
• Protection of rights: Where disclosure is necessary to protect the rights, property or safety of pkr998, its users or the public, including for the purposes of fraud prevention and credit risk management.

We do not share your personal data with third-party gaming operators referenced on the Platform. Any data you choose to share directly with such operators is subject to their own privacy policies.

pkr998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:

• Account data: Retained for the duration of your active Account, plus a reasonable period thereafter to allow for the resolution of disputes or compliance with legal obligations. Upon confirmed account closure, identifiable account data is deleted or anonymised within a reasonable timeframe.
• Technical and Usage Data: Typically retained in identifiable form for up to 26 months, after which it is aggregated and anonymised for long-term analytics purposes.
• Support communications: Retained for up to 3 years from the date of the last communication, to support our ability to investigate recurring issues and maintain quality standards.
• Cookie data: Retained for the period specified in Section 10 (Cookies & Tracking) below, based on the type and purpose of each cookie.

Where personal data is no longer required and no legal obligation requires its retention, pkr998 will securely delete or irreversibly anonymise that data as promptly as reasonably practicable.

pkr998 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our security measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encrypted storage of passwords using one-way hashing algorithms — pkr998 staff cannot see your password in plain text.
• Restricted access controls ensuring that only authorised personnel have access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Contractual security requirements imposed on all third-party service providers who process data on our behalf.

No data transmission over the internet or electronic storage system is completely secure. While pkr998 takes every reasonable precaution to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users in accordance with our obligations under applicable law.

You are responsible for maintaining the confidentiality of your Account credentials. If you believe your Account has been compromised, please contact our support team immediately via Live Chat or by emailing [email protected].

pkr998 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow the Platform to recognise your device on return visits and remember your preferences.

pkr998 does not use advertising or tracking cookies that follow you across third-party websites for targeted advertising purposes.

Managing Cookies: You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality. For detailed instructions on managing cookies in major browsers, refer to your browser's help documentation. Because the Platform is accessed by users across Pakistan on a wide range of devices — from Android smartphones to desktop browsers — we recommend reviewing your device's browser settings directly.

Subject to applicable law, you have the following rights in relation to your personal data held by pkr998. To exercise any of these rights, please contact us using the details in Section 15 (Contact Us).

pkr998 will respond to rights requests within a reasonable period of time. We may need to verify your identity before actioning a request. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

The Platform is strictly for adults. pkr998 does not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator or license jurisdiction applicable to any referenced gaming service.

If you are a parent or guardian and believe that your child has provided personal data to pkr998 without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where confirmed, delete any personal data collected from a minor.

pkr998 operates globally and may engage service providers whose infrastructure is located outside Pakistan. As a result, your personal data may be transferred to, stored in or processed in countries other than Pakistan.

Where personal data is transferred internationally, pkr998 takes appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection requirements and that your data receives an adequate level of protection in the destination country. Such steps may include:

• Engaging only service providers in jurisdictions that maintain adequate data protection standards.
• Implementing standard contractual clauses or equivalent transfer mechanisms with service providers.
• Conducting due diligence on third-party data processors before onboarding them.

By using the Platform, you acknowledge and agree that your personal data may be transferred internationally as described in this section.

pkr998 reserves the right to update or amend this Privacy Policy at any time by publishing a revised version on this page. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes.

Where changes are material — meaning they significantly affect how we collect, use or share your personal data — pkr998 will endeavour to provide prominent notice via the Platform and, where applicable, by email to your registered Account address, prior to the changes taking effect.

Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the Platform and may request deletion of your Account and associated data by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact our support team through either of the following channels:

• Live Chat: Available 24/7 directly within the Platform. Our team typically responds within minutes and can assist users across Pakistan in plain English. Urdu-language support is available on request.
• Email: [email protected] — please allow up to 48 hours for a response to email enquiries. When submitting a data rights request by email, please include sufficient detail to allow us to verify your identity and locate your data.

We are committed to addressing privacy concerns thoroughly and promptly. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.